Privacy Policy

1. Introduction and Scope

Ultrament Neuronex ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.

This policy applies to all information collected through our website and services, whether collected online or offline. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information Directly Provided

• Name, email address, and phone number
• Billing and shipping information
• Course enrollment and progress data
• Communication preferences
• Account credentials and authentication information
• Survey responses and feedback

2.2 Automatically Collected Information

• Browser type and version
• IP address and location data
• Pages visited and time spent on each page
• Referring website and links clicked
• Device information and operating system
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party service providers, payment processors, and analytics providers to enhance our services.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our educational services
• Processing course enrollments and payments
• Communicating course updates and notifications
• Personalizing your learning experience
• Analyzing website performance and user behavior
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending marketing and promotional materials (with consent)

4. Data Sharing and Third Parties

We do not sell your personal information. However, we may share your data with:

• Payment processors for transaction handling
• Email service providers for communications
• Analytics providers for performance measurement
• Cloud storage providers for data hosting
• Law enforcement when required by law

All third-party providers are contractually obligated to maintain data confidentiality and security.

5. Data Retention Policies

We retain personal information for the duration of your use of our services and as needed to fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal requirements for record retention.

6. Your Rights Under Thai Data Protection Law

As a service provider operating in Thailand, we comply with the Personal Data Protection Act (PDPA). You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with the Thai Personal Data Protection Committee

7. International Data Transfers

Your data may be transferred to and stored in countries other than Thailand. When we transfer data internationally, we implement appropriate safeguards to protect your information in compliance with data protection laws.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's use of our services.

9. Security Measures

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the types of cookies we use and how to manage your preferences.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information for Privacy Concerns

If you have questions about this Privacy Policy or concerns about how we handle your data, please contact:

• Email: privacy@ultrament-neuronex.com
• Phone: +66 2-XXX-XXXX
• Address: 123 Tech Hub Avenue, Silom, Bangkok 10500, Thailand

You also have the right to lodge a complaint with the Thai Personal Data Protection Committee if you believe our processing of your data violates your rights.